Frequently Asked Questions

Will you service equipment even if you didn’t install it?

Yes, we service almost every make and model that is currently in operation.

Yes, our company offers financing through a third party creditor. We understand that some projects need to be financed over a period of time and we will work with you to see if your project qualifies for financing at terms that are convenient for you.

Can I pay with my home equity line of credit?

You can pay for your project in any way that you see fit. One way that many homeowners pay for a project is to access their home equity line of credit and either pay cash, write a check, or charge their credit card, and draw those funds from a home equity line of credit.

Will it be done at a convenient time?

We want you to be completely satisfied with the experience. Therefore, we will work with you to help you find a convenient time for our team to complete the project at your home.

Can I have the work done on a weekend?

We will work around your schedule. Simply let us know when it’s best for you and we will do that job when you need it done.

Will you keep the work area clean and safe?

We value your home and know how important it is that your home remains safe and clean. We promise to use boot protectors and floor coverings when working in your home. And, we promise to clean up your home as good as we found it when we are done the project. If you feel that our team did not live up to this standard, we will clean your home until you are satisfied with the result.

Will you explain all the steps you’re going to do with the project before you do it?

Yes! We believe that you should understand exactly what we’re doing to make your home safer and more comfortable for your family. So our expert will explain exactly what they will be doing before they do anything, so you know what our team will be doing in your home.

Will I like the employees who are coming to the house?

Our team of experts are highly trained and hard working. Not only that but every member of the team has been background-checked to ensure that you feel at ease. Our team members will arrive in easy-to-identify vehicles, they will be wearing Service Experts uniforms.

Has your company been around for a long time?

Our company has been around for more than 15 years. We’re proud of the reputation we’ve built.

Is your company locally owned?

While some companies have franchised to try to offer the same services in all different neighborhoods, we’ve taken a different approach: we are locally owned by people who live and work in the area. In fact, some of our employees could even be neighbors. We’re involved in the community. That means, unlike a “one-size-fits-all” franchise, we know the unique challenges and opportunities of owning a home in this area, and that knowledge has been factored into the service we’re providing you.

What else do you do?

We want to help you make your home safer and more comfortable for your family, so we have several services that we offer. Visit our website or ask the expert when they come to your house about what other ways we can help you.

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See what others are say about us

      EXCELLENT  
   Based on 1006 reviews 
    
 
 
 
   
 
 
       Posted on Google  
   
   Harold Nowak 
 9 October 2026
 
 
 Trustindex verifies that the original source of the review is Google. Impressed with the job.
  
 
      Posted on Google  
   
   Ashutosh Kapse 
 9 October 2026
 
 
 Trustindex verifies that the original source of the review is Google. Thanks Craig ! Excellent work - On time attendance - explained the issue - provided solutions and clear costing options - choice given to me to select an option (not pushy) - completed on time - all with friendly demeanor and smile on the face - wish all tradies were like this
  
 
      Posted on Google  
   
   Julie Perrin 
 7 October 2026
 
 
 Trustindex verifies that the original source of the review is Google. We were impressed by excellent communication, workmanship and follow through with Service Experts. From Josh who supervised and quoted with attention to detail through to Chris, Jada, Brodie and another Josh, we found every one of them had respectful,  good humoured and responsive professional attitudes. This was a major piece of work over a couple of weeks, first a deep dig,  then re-lining old pipes and reinstating paving afterwards. Very glad to have discovered this company.
  
 
      Posted on Google  
   
   deane gilbert 
 6 October 2026
 
 
 Trustindex verifies that the original source of the review is Google. Josh was a great plumber who quickly unclogged our shower drain.
He was on time, tidy lovely, and great with my dog.
  
 
      Posted on Google  
   
   Janette McInnes 
 6 October 2026
 
 
 Trustindex verifies that the original source of the review is Google. All the team from Service Experts have been amazing.  All the workers did an amazing job and were a pleasure to have at my property.  All the staff have been helpful and reliable. I would be happy to recommend Service Experts for any plumbing works. Janette
  
 
      Posted on Google  
   
   Kaye Charlton 
 6 October 2026
 
 
 Trustindex verifies that the original source of the review is Google. Craig and Josh from Service Experts were both totally professional and a pleasure to deal with. Great job in super quick time.
  
 
      Posted on Google  
   
   Alistair Govier-Cole 
 5 October 2026
 
 
 Trustindex verifies that the original source of the review is Google. Jordan, Jaela, Bryson, and Paul did a great job fixing all of our stormwater and toilet issues efficiently and thoroughly. All the work was done to a high standard and was very reasonably priced. They also left the place so tidy you wouldn't even know work had been done. Jordan also fitted a stubborn toilet seat for us at the end of the job.
Thanks a lot team 👍
  
 
      Posted on Google  
   
   Lisa K 
 2 October 2026
 
 
 Trustindex verifies that the original source of the review is Google. Our hot water system died and they were able to come out straightaway and replace the unit the very next morning (thanks Jack). We use them for any gas, plumbing or electrical issues we have as the service is fantastic.
  
 
      Posted on Google  
   
   Lachy Pettigrew 
 2 October 2026
 
 
 Trustindex verifies that the original source of the review is Google. Josh, the electrician, came out to fix a broken spotlight and did a fantastic job. While he was here, he also checked the smoke alarms and circuit breakers and really went above and beyond to make sure everything was safe and working properly.

He was professional, friendly and efficient from start to finish.

Really happy with the service and would definitely use these guys again. Highly recommend Josh and the team!
  
 
      Posted on Google  
   
   Caroline S 
 1 October 2026
 
 
 Trustindex verifies that the original source of the review is Google. Thanks Craig for your professional workmanship

Service Experts Guarantee

On Time Guarantee

We value your time and commit to being on time so in the event of delay we will pay YOU up to $5 for each minute we are late up to $300 max.

Same Day Service

We understand that things go wrong so we are ready to go when you call. But if we can’t get to you within 6 hours of your call we pay YOU $50.

Upfront Pricing

No matter the size of the job, we ensure that the customer is aware of exactly how much it will cost so you can approve before work begins.

Lifetime Labour Guarantee

Rest assured that when you call Service Experts, we provide a 100% Lifetime Labour Guarantee. We trust in our staff to do the job right or we’ll fix it for FREE.

Cleanliness Guarantee

We take every precaution to keep your home dirt clean including wearing special shoe covers. In the event of an issue, the work will be carried out for FREE.

Satisfaction Guarantee

We are a dedicated team that provide a high quality, reliable and safe solution for you the first time – every time.

Frequently Asked Questions

Something urgent?

Need work done?

See what others are say about us

Service Experts Guarantee

On Time Guarantee

Same Day Service

Upfront Pricing

Lifetime Labour Guarantee

Cleanliness Guarantee

Satisfaction Guarantee

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