Frequently Asked Questions

Will you service equipment even if you didn’t install it?

Yes, we service almost every make and model that is currently in operation.

Yes, our company offers financing through a third party creditor. We understand that some projects need to be financed over a period of time and we will work with you to see if your project qualifies for financing at terms that are convenient for you.

Can I pay with my home equity line of credit?

You can pay for your project in any way that you see fit. One way that many homeowners pay for a project is to access their home equity line of credit and either pay cash, write a check, or charge their credit card, and draw those funds from a home equity line of credit.

Will it be done at a convenient time?

We want you to be completely satisfied with the experience. Therefore, we will work with you to help you find a convenient time for our team to complete the project at your home.

Can I have the work done on a weekend?

We will work around your schedule. Simply let us know when it’s best for you and we will do that job when you need it done.

Will you keep the work area clean and safe?

We value your home and know how important it is that your home remains safe and clean. We promise to use boot protectors and floor coverings when working in your home. And, we promise to clean up your home as good as we found it when we are done the project. If you feel that our team did not live up to this standard, we will clean your home until you are satisfied with the result.

Will you explain all the steps you’re going to do with the project before you do it?

Yes! We believe that you should understand exactly what we’re doing to make your home safer and more comfortable for your family. So our expert will explain exactly what they will be doing before they do anything, so you know what our team will be doing in your home.

Will I like the employees who are coming to the house?

Our team of experts are highly trained and hard working. Not only that but every member of the team has been background-checked to ensure that you feel at ease. Our team members will arrive in easy-to-identify vehicles, they will be wearing Service Experts uniforms.

Has your company been around for a long time?

Our company has been around for more than 15 years. We’re proud of the reputation we’ve built.

Is your company locally owned?

While some companies have franchised to try to offer the same services in all different neighborhoods, we’ve taken a different approach: we are locally owned by people who live and work in the area. In fact, some of our employees could even be neighbors. We’re involved in the community. That means, unlike a “one-size-fits-all” franchise, we know the unique challenges and opportunities of owning a home in this area, and that knowledge has been factored into the service we’re providing you.

What else do you do?

We want to help you make your home safer and more comfortable for your family, so we have several services that we offer. Visit our website or ask the expert when they come to your house about what other ways we can help you.

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See what others are say about us

      EXCELLENT  
   Based on 806 reviews 
    
 
 
 
   
 
 
       Posted on Google  
   
   Julie 
 6 February 2026
 
 
 Trustindex verifies that the original source of the review is Google. Thankyou so much to the Service Experts guys Josh and Chris for their professional installation of new hot water system and water filter. Once again they have provided outstanding service and support. Thanks also to Ryan and Josh for discussing products and services available, pricing, etc. A great team at Service Experts provides a reliable plumbing and electrical service we have used a number of times in past years for small and bigger complex jobs. Highly Recommended!
  
 
      Posted on Google  
   
   Winston Zhang 
 6 February 2026
 
 
 Trustindex verifies that the original source of the review is Google. Happy with the service provided by Craig. Explained all issues and provided quick service on the day.
  
 
      Posted on Google  
   
   Kellie Egan 
 6 February 2026
 
 
 Trustindex verifies that the original source of the review is Google. High quality job and super friendly team too!
  
 
      Posted on Google  
   
   Martin Fisher 
 5 February 2026
 
 
 Trustindex verifies that the original source of the review is Google. Matt and Caydon did a fantastic job updating my switchboard, adding surge protection and installing a few additional plug points in my apartment, even with a few unexpected challenges. I highly recommend them if you need any electrical works done.
  
 
      Posted on Google  
   
   Rodney Kavanagh 
 5 February 2026
 
 
 Trustindex verifies that the original source of the review is Google. Great quick service and job completed with a minimum of fuss. Highly recommended great service.  Kept me informed throughout both Kobey and Harley were great.  Really helpful, polite and a pleasure to have doing the works.
  
 
      Posted on Google  
   
   chinsoo Tan 
 5 February 2026
 
 
 Trustindex verifies that the original source of the review is Google. Josh the electrician  from Expert service is knowledgeable ,professional , helpful person. Good to work with such a gentleman
  
 
      Posted on Google  
   
   Ricky Rando 
 31 January 2026
 
 
 Trustindex verifies that the original source of the review is Google. Dan (initial callout) and Kobe both ensured that the job was done effectively and efficiently. I am happy with their service and the end result.
  
 
      Posted on Google  
   
   Pik P 
 28 January 2026
 
 
 Trustindex verifies that the original source of the review is Google. Josh  D was great service , honest Friendly. Thank you

Service Experts Guarantee

On Time Guarantee

We value your time and commit to being on time so in the event of delay we will pay YOU up to $5 for each minute we are late up to $300 max.

Same Day Service

We understand that things go wrong so we are ready to go when you call. But if we can’t get to you within 6 hours of your call we pay YOU $50.

Upfront Pricing

No matter the size of the job, we ensure that the customer is aware of exactly how much it will cost so you can approve before work begins.

Lifetime Labour Guarantee

Rest assured that when you call Service Experts, we provide a 100% Lifetime Labour Guarantee. We trust in our staff to do the job right or we’ll fix it for FREE.

Cleanliness Guarantee

We take every precaution to keep your home dirt clean including wearing special shoe covers. In the event of an issue, the work will be carried out for FREE.

Satisfaction Guarantee

We are a dedicated team that provide a high quality, reliable and safe solution for you the first time – every time.

Frequently Asked Questions

Something urgent?

Need work done?

See what others are say about us

Service Experts Guarantee

On Time Guarantee

Same Day Service

Upfront Pricing

Lifetime Labour Guarantee

Cleanliness Guarantee

Satisfaction Guarantee

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