Service Experts Plumbing & Electrical is a family owned and operated Plumbing & Electrical company with over 25 years’ of experience servicing home owners in the South East, Bayside and surrounding areas. 

We are looking for a driven, self motivated and passionate Customer Service/Admin Assistant who wants to join the team and be a part of a growing business that puts their customers first. 

The Role

• Answering inbound calls and online enquiries
• Communicate with customers regarding bookings and upcoming works
• Manage daily workflow to ensure efficiency and high standards of customer satisfaction
• Spreadsheet Maintenance (Google Workspace)
• Scheduling jobs using trade specific software (familiarity with ServiceM8 a bonus)
• Communication with customers after work is completed to deliver an exceptional customer experience
• Liaise with field technicians to maximise their efficiency and customer experience
• Support and assist in general administrative tasks as required

What We Offer:

• An attractive and competitive salary
• Monday-Friday 7:30AM – 4:00PM
• Monthly team breakfast
• Motivated team environment

Skills & Experience:

• A professional phone manner with excellent communication skills.
• Attention to detail & a positive “can do” attitude.
• A customer focused attitude. We fiercely protect our reputation.
• Ability to keep across all jobs, pending and in progress.
• Be highly organised with excellent time management skills.
• Ability to pick up new skills quickly and maintain accurate information.
• Intermediate to advanced computer skills which include (experience with ServiceM8 Software desirable but not essential)
• Full Australian work rights.

If you are a highly motivated and energetic individual with strong communication skills, who wants to work for a company that truly does deliver a great customer experience, then we would like to hear from you.