We conduct thousands of jobs each year.
We have been operating since 2002 and 63% of our clients are our loyal, repeat clients who appreciate great service and workmanship.
So I have been pondering the question lately. What makes a plumber a “Master” plumber?
Do you need to have an established business – is there a qualification period?
Is there rigorous testing? if so, who conducts these tests?
What standards need to met to qualify?
Don’t get me wrong, I’m all for having an association that helps develop the industry and provides some valuable tools for business owners. But surely filling in a form and payment a yearly subscription fee does not constitute a “Master” in anything.
I’ve been witnessing some really unethical, dodgy work lately and it grinds my teeth. Literally.
I am frustrated that these tradespeople (I don’t want to call them plumbers – they don’t deserve the title) are getting away with shoddy, unprofessional work.
I pride my team on their workmanship and recognise that they are some of the best in the industry. We take photos of all our work so that we have a good handle on quality control. I like to know that my team are performing work to my standard.
I am proud to call myself and my team Master Plumbers. We own that title. Not just because we pay a membership, but because We Truly. Just. Are.